PRICES: Prices are subject to change. We are constantly updating our prices to keep them as accurate as possible, but sometimes we miss one or two. If your invoiced price on an item should actually be lower, you will be charged the lower price. If there has been an increase or an error in pricing on the web, we will e-mail you with the new price for your approval before processing your order.
SPECIAL SHIPPING: Some items require Special Shipping. We will notify you of this in bold print in various places before you check out. In such a case, you will see the invoiced shipping charge of $5.00, and we will e-mail you back with the additional shipping charges for your approval before processing your order.
RETURN POLICY: If you need to return an item, please contact us within 30 days of purchase for a return authorization. Return merchandise will not be accepted without authorization. Merchandise must be in original condition and packaging. Return shipping costs will be at the customer's expense, unless the product is defective. Make sure that your name, address, phone number, web order number and e-mail address are provided, along with the reason for your return.
NON-RETURNABLE ITEMS: Life rafts, cut goods, clearance items, and with few exceptions, special ordered items are not returnable, unless defective, and then for repair, refund or replacement only at the manufacturer's discretion. If the product is damaged, you must contact Downwind Marine within 10 days of receipt of the product. If it is defective, you must contact us within the manufacturer's warranty period.
BACKORDERS: We will notify you whenever an item is not readily available, out of stock, or subject to a manufacturer's delay. We will continue to process your order unless you contact us to disapprove of the delay. We will not charge you for the item(s) until shipped, with the exception of items shipped directly from the manufacturer (see below).
DIRECT FACTORY SHIPMENTS: (Drop Ship) Items shipped directly from the manufacturer are prepaid at the time the order is placed. Sometimes these direct shipments incur an additional service fee imposed by the manufacturer, in addition to the standing initial freight charges. Items shipped directly from the manufacturer may also incur sales tax if the manufacturer operates a business within your state.